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Unable to view Skyfire forecasts

If you're unable to view Skyfire forecasts, here are the steps to check. On the Skyfire page within the app:

  1. Confirm you're shown as "Signed in". If not, then tap the button and sign in to your account
  2. Confirm that you're subscription level is shown correctly: either "Skyfire Plus" or "Skyfire". You can tap on the row to view details or to re-subscribe if your trial or subscription has ended.
  3. Check that you have Skyfire enabled using the switch control

Important: if, after checking the items shown below, you're still having trouble seeing the forecasts, please email us at support@photoephemeris.com with the equivalent screenshots so we can help troubleshoot further.

If all that is looking good, then on the Map within TPE:

  1. Select today's date (or a date within 2 days from today, or 4 days fro Skyfire Plus)
  2. If necessary, switch to Day mode
  3. On the timeline beneath the map, tap 'Sunrise'
  4. The Skyfire map overlay should display - you'll need to be connected to the internet in order for it to load.

You should see the Skyfire map overlay on screen.

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